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Review this massage chair in 5 separate categories including the following: Warranty Coverage and Customer Service, Comfort and Ergonomics, Ease of Use, Key Features and Massage Therapy. Each category can earn up to 20 points for a possible overall rating of 100 points. The HT 7120 is a mid-range massage chair in the $2,000-$3,000 range.
Warranty Coverage and After-Sales Service: We start with the warranty because it is the consumer’s long-term protection against the occurrence of manufacturing defects. Warranty coverage for the HT-7120 is 3 years structure, 1 year parts and 90 days labour. Labor is provided for 90 days and Human Touch will handle shipping to and from customers during this time. An in-house technician service is available, but at the customer’s expense. This is a very low level of warranty by industry standards. Customer service is provided by Human Touch and they are proficient at diagnosing issues. We rate the warranty coverage for this recliner at 12.
Comfort and Ergonomics: This is a well-designed massage chair. The massage chair is very comfortable to sit on when not in use for a massage. The headrest pillow is detachable and adjustable for different users. The armrests are sufficiently padded. Human Touch has a unique controller for the chair. It has two-page functions that are simple and easy to use. The leg stool cannot be extended, which is a disadvantage, but you can adjust the width of the massage pool. This is a unique feature for this recliner line. The HT 7120 rates an 18 for ergonomics.
Ease of Use: With so many new features being added to massage chairs at a rapid pace, we’re always concerned that the average user will have to navigate the controls and other features. Human Touch has a very nice remote control with this chair. It is slim and easily fits in the palm of your hand. The controls are neatly laid out and it’s easy to navigate through the features. We’re impressed with the controller and it doesn’t come with a remote stand, instead tucking away in a dedicated pouch. The only manual controls are for rotating the leg stools. Most users have to lean forward quite a bit to reach the control, and then use your feet to rotate it. The HT-7120 earns a 19 in ease of use.
Key Features: The HT 7120 has some unique and innovative features. The calf massage width adjustment and the compression massage technique are the two main features that we would like to point out. The leg stool is equipped with a width adjustment to better adapt it to the feet or calves. There are 6 different width settings to suit your specific needs. The compression massage mimics a sports massage with deep tissue pressure. Two types of techniques are used, namely alternating strokes and a rocking motion. The stroking spreads and applies pressure to deep muscle tissue. The rocking motion helps loosen the spinal joints. This can help with general posture and improve mobility. We give this massage chair an 18 on the main features.
Massage therapy: The HT-7120 is equipped with 3 preset programs, 5 manual massage programs and 3 height controls for your back. The 3 preset programs are Relieve Sore Muscles, Rejuvenate Energy and Auto Demo. The 5 manual programs are rolling, kneading, compressing, percussion and vibration. Heating elements are built into the lower back or lumbar area to relieve back pain. There’s a full-body stretch mode that decompresses your spine. The feet and calves are massaged with the rotating leg stool. This is a therapeutic massage chair with effective massage therapy. We give the HT 7120 a 19 in massage therapy.
Overall, we rate the HT-7120 86/100. This is a sleek and contemporary design for a massage chair. What bothers us is the really short warranty compared to others in the industry. These chairs are well built and designed, but the warranty is your long-term protection, and this warranty is one of the shortest. The massage therapy is very effective and the controls are simple and easy to use. This is certainly a massage chair that deserves your attention if you’re looking for a solid mid-range model.
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